1. Orders & Pricing
Here at US Basics, our customer’s security is one of the major concerns. When our customers are placing online, we would like them to have a safe and secure transaction without any compromise. We have some of the highest security features implemented on our website to create a worry-free transaction.
Please click on the link below to see our certificate.
At US Basics we believe there is no order to big or small. Therefore we have not set any order minimums and welcome customers of any size. Please note that larger volumes will result in better pricing.
Custom orders may require a minimum order quantity. Please contact us for more information.
Orders may be picked up Monday through Friday between 9 AM and 5 PM ET. Customers are requested to allow a minimum of 2 (two) hours for order processing. We advise customers to call before coming to the warehouse to confirm order completion. All payments must be made online through our web site or by any of the following cards: Visa, MasterCard, Discovery, American Express, Certified Checks, and Money Orders. For your safety, please bring a photo ID for all pick up orders.
Back orders will be processed in the order which they are received. Back orders resulting from partial shipment will be cancelled unless special arrangements are made after the order is shipped. Each back order will incur separate shipping charges.
US Basics reserves the right to make any changes to pricing and pricing structure without notice. Customers will be charged prices that are in effect at the time the transaction has been processed. Retail prices are shown upon entering the website. Pricing may vary by individual customer and is solely based on the customer’s account tier. Account tiers are determined based on the type of seller, and order quantities purchased on an annual basis.
Retail pricing is offered to all unregistered customers who wish to make a purchase. In addition, account who are not authorized as wholesale or distributor accounts are also registered as retail accounts by default. Pricing may vary based on the quantity ordered.
Wholesale pricing is for verified resellers only. These prices are offered to customers who are in the retail business with a valid state tax id (certificate of authority). US Basics may require verification and a copy of the certificate of authority to keep on file; prior to unlocking these exclusive prices.
Distributor pricing is offered to only resellers interested in making business-to-business (b2b) sales. A distributor will be required to make larger quantity purchase to maintain the account status.
Price breakdown for all user types will be based on piece, dozen, and case.
Please note that there may be certain orders that we are unable to accept and must cancel. US Basics reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
We know how important your goods can be for you; therefore we have provided flexible shipping options which allow you to select the best shipping method for your budget.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
For more information about shipping time and transit information, please refer to the Shipping Information page.
At US Basics goal is to provide quality products; therefore all are products are processed through extensive testing, and quality guidelines. Even with extensive testing, you may encounter some shade and pattern variations with some of our products. It is the customer's responsibility to thoroughly inspect the products upon receiving them. As with any product, please inspect prior to embellishment, as altered product cannot be returned or refunded.
5. Printing & Embellishment
US Basics does not take any responsibility for ANY TYPE OF EMBELLISHMENT that may be done on our merchandise, including the unauthorized use of any registered marks.
6. Returns & Exchanges
At US Basics we want to ensure that our customers have the best experience. Therefore we have implemented a flexible return policy that provides our customer with the satisfaction which they deserve. For more information on the terms and conditions for returns or exchanges, please refer to the return policy page.